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24/7 live support |
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More than 120000 hotels worldwide |
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Uses Secure Socket Layer (SSL) technology |
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Difference Rates of Hotel available |
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Guarantee Room Availability with Instant |
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| Policies |
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Reservation Guarantee |
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Reservations secured via Hello-Hotel.com are also now backed up with our Reservations Guarantee. If your confirmed reservation at the hotel (for which you have been issued a voucher) is not available or cannot be honored when you arrive to check-in and no other room types that you had booked are available, immediately contact our 24-hour Customer Service Center at the contact number(s) listed on your hotel voucher. Our Customer Service Agents will arrange a room at another convenient and comparable hotel and will pay for the first night's stay, equivalent to the actual cost of a 1 night stay based on the original reservation, including any tax and service charges. Also, just provide a receipt and we will also pay for all communication costs to our office.
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Cancellation Policy |
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Unless specifically mentioned otherwise in the cancellation policy, cancellations received prior to the period(s) or dates(s) mentioned in the cancellation policy will incur a processing fee equivalent to US$15, dependent on the chosen currency and exchange rate at time of booking
Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email. The additional US$15 cancellation fee will NOT be charged in this case.
Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email.
Any changes to your reservation must be made through our agents and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Customer Service agents. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7). |
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Refund Policy |
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To request a refund, please contact us at any of the following:
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 On our website agoda.com
- By telephone +66-2-625-9100
- By facsimile +66-2-613-1763
- By e-mail to credit@agoda.com
- By 'Live Chat' via our website
By voicemail in these locations:
| Amsterdam |
+31-20-524-1532 |
| Dublin |
+353-1-633-5906 |
| Milan |
+39-02-9544-1430 |
| Tokyo |
+81-3-4496-4345 |
| Zurich |
+41-1-355-3207 |
| Frankfurt |
+49-1-8054-820-046379 |
| Paris |
+33-1-5301-0896 |
| London |
+44-207-681-1173 |
| Sydney |
+61-2-9475-0032 |
| USA |
+1-888-482-2235 |
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 Hello-Hotel.com is committed to providing you with a simple and efficient refund process. Please note that shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a PENALTY CHARGE being imposed by the hotel. If a PENALTY CHARGE is incurred, this will be deducted from the amount refunded.
Your confirmation email will specify the exact cancellation due date (i.e. the deadline you must cancel by in order to avoid any cancellation fee). Generally, the cancellation due date is 14 days prior to arrival at the hotel. The PENALTY CHARGE is usually one-night stay, unless specified on the confirmation email. You should reply to the confirmation email signaling your acceptance of the PENALTY CHARGES.
Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will normally be refunded 100% of the cost of their stay less a $15 administration fee within 10 days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 10 days, and any applicable PENALTY CHARGE will be deducted from the amount refunded
Shortened stays, in most cases, will be refunded within 10 days, net of any PENALTY CHARGES applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process. If however, you notify us after checking out, some shortened stay refunds may take longer because some hotels can be slow to confirm the exact dates of your stay. If your refund is likely to take longer than 10 days to process, we will notify you via email upon receipt of your request.
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About Hello-Hotel.com |
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Hello-Hotel.com is now co-branded with Agoda(agoda.com) is an online hotel reservations service which specializes in securing the lowest discount hotel prices in Asia. Agoda is part of Priceline.com (Nasdaq:PCLN). Based in Singapore with operations in Bangkok and the Philippines, Agoda's network includes 7,000 hotels in Asia and more than 85,000 worldwide. The staff of 300 professionals provides a first-rate reservation service that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.
Our organization's aim is to be the number 1 Internet provider of discount hotel rooms and other travel products. We realize that booking your travel over the Internet is new and all of our efforts are centered around establishing a reputation for quality service and reliability. For this reason we have also established our "Shop Safe and Privacy Guarantee" to enable you to use our service with confidence.
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Disclaimer |
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1. Hello-Hotel.com makes every effort to ensure that any materials or rates displayed on this website are accurate as at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.
2. Hello-Hotel.com hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website.
3. While Hello-Hotel.com makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.
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